FAQ

About ordering

[Q] I placed an order but haven't received an email. What should I do?

[A] Your order may not have been completed correctly or your email address may be incorrect. Depending on your email settings, emails from this site may be sorted into your "spam folder." If you do not receive an email, please check your spam folder.

If you have set up domain-specific reception to protect against spam, you will not be able to use the email services on this website. Please set up domain-specific reception for " @ julie.jp ". When setting up domain-specific reception, please specify the domain "@ julie.jp ".

[Q] I would like to combine multiple orders into one. Is this possible?

[A] Please note that we do not offer a service to combine multiple orders into one.

Payment Method

[Q]What payment methods are available?

[A] You can pay by credit card, shopify payments, and Amazon Pay.

[Q] Can I change my payment method after placing an order?

[A] Payment methods cannot be changed after an order has been completed, so please be sure to check when placing your order.

About Shipping

[Q] When will the product arrive?

[A] We usually ship your order within 1-2 business days.

[Q] Can I choose the delivery company?

[A] Delivery will be made only by Yamato Transport.

[Q] Can I specify the delivery date and time of the product?

[A] Please enter your desired delivery date and time in the "Request" section on the order screen. We will do our best to accommodate your request.

[Q] I haven't received my item. What should I do?

[A] Please check if you have received the shipping completion email and then check the delivery status using the shipping slip number, or contact us via the inquiry form with your order number.

Cancellation and change of order

[Q] I would like to change what I ordered. Can I do that?

[A] As a general rule, we cannot accept any changes to your order after it has been placed. Thank you for your understanding.

[Q] I would like to cancel, return or exchange my order. Is this possible?

[A] As a general rule, we cannot accept cancellations, returns, or exchanges due to customer reasons after an order has been completed. Please be aware of this in advance.

[Q] I would like to change the arrival date and time of my product. How can I do this?

[A] Please contact us using the inquiry form, stating your order number, name, and business. If the deadline is approaching, we may not be able to meet your request. Thank you for your understanding.